NEED HELP?

We’re delighted to assist you with product questions, order inquiries, or any other needed insights. Send a message using the form below or email us at support@koolnfx.com

Customer Service
888.809.9408

Refunds + Returns

At KOOL’N FX™, we are committed to providing the highest-quality products on the market and we stand behind our products 100%. If any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery, and we will happily give you the opportunity to exchange for another product or receive a full refund.

Contact us within 30 days of receiving your product shipment at support@koolnfx.com and let us know if you are interested in a refund or an exchange. We would also love to hear more about why you aren’t 100% satisfied and how we can do better. We’ll email you a label to print out and place on your package, which you can then ship back at no cost to you. Once we receive the returned product, we will either issue a refund or we will exchange it for another product of similar value. Once the refund or exchange has been processed, we will notify you of that transaction by email.

If you purchased our product through a KOOL’N FX™ distributor or retailer, go to the original purchase location for any return or exchange.